Ritz Carlton Presents: Creating Memorable Customer Service
RITZ CARLTON: THE GOLD STANDARD FOR SERVICE
On Thursday, October 20, 2016, The Ritz-Carlton Leadership Center will present an exceptional
two-hour program on ways to fulfill both expressed and unexpressed needs of your clients and introduce the skills to provide authentic customer engagement.
You will be introduced to The Ritz-Carlton service model for:
- Providing anticipatory service that creates passionate advocates of your brand
- Crafting unique, memorable and personal experiences that prevent your customers from feeling like they are simply 'another transaction'
- Developing a written service strategy to ensure consistency and cultivate loyalty.
This is the first time this program is being offered in our area. You do not want to miss this opportunity to learn from the very best in the field.
Date and Time
Thursday Oct 20, 2016
7:30 AM - 10:00 AM EDT
Check in and Networking: 7:30 - 8 AM
Ritz Carlton Training: 8 - 10 AM
Location
Crowne Plaza Woburn
15 Middlesex Canal Park Dr (next to Showcase Cinemas)
Woburn, MA 01801
Fees/Admission
Chamber Member Tickets: $70. Purchase tickets online.
Non-Chamber Member Tickets: $90. Purchase tickets online.
Chamber events usually come out of your Marketing budget, but this event is a training class and is a steal at $70. This training costs over $5,000 per organization - send your manager and have them bring the information back to the the entire business.
